I have correct nickname, and it rejects me for username not same?

Added Matthew 25.05.2018, 21:55

i put in username firstkindgamer, then i play the game to lvl 3. when i send in the screenshot, it got rejected for not being the same in-game name. Can someone explain why?

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26.05.2018, 01:28

Hi Matthew,

If your screen has been refused for this motivation,it means that really you've inserted a wrong nick in the Gamekit tab or into the game you're playing.

Now that's 2 possibilities,

Human error:

- Committed by you.
- Committed by our staff.

You have to send a ticket to our support team and ask for an explanation about your problem,they will change your nick if it was your fault or assign your PTS if it was an error caused by Gamekit's staff.

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