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- The screenshot has been modified/falsified

ok, this is messed up. I sent in a screenshot and they tell me it has been denied because The screenshot has been modified/falsified (which it hasn't) and now I am a higher level and a new screenshot will be no good. What am I supposed to do start over and hope that whoever checks the screenshots do the same thing to me?
just noticed it should've said do not do the same thing to me