Shayapig wrote on game forum
RP Card Code Confirmation You have to pick what region you are in when you buy the code.
Screenshot has been Modified/Falsified Your screenshot has to be on the right page of the game, it has to be full resolution with nothing cropped, and it can't have anything edited on it. Keep trying with these hints, especially the right page one. If you already did all of these, send in a support ticket and they will tell you whats wrong.