We are working hard to try and fix the wait time issues. We are experiencing supplier problems due to the extremely high amount of orders.
Once you complete a quest, and the screenshot is verified. The next quest will become available.
I also run multiple monitors. Just cut off the second monitor. The entire game needs to be game captured though.
Send a support ticket, and let them know you put in your email instead of your character name.
It would be the name of your character. When you hit P to show your character, it needs to be the name displayed.
Just getting to your ship and being on it works. Hitting escape is what you need to do to get the screenshot you need. If you have any issues, feel free to reply back.
Are you using the printscreen key or F12? (if you are using F12, try printscreen. It should copy the image to your clip board. You can then paste it into paint.