Level 4 SS keeps getting Rejected

Hello, I have tried submitting multiple different photos (took 2) of the level 4 requirement for duelyst, and they have been rejected 3 times now for 2 different reasons, either "Username not prese...
30.12.2017, 10:57

Not accepted name.

Me also I can you check what you entered when registering? I just got a notification that my nickname doesn't match the screenshot, which the only case I could think of is this...
01.01.2017, 20:05