How do I cancel or refund an order? I had my order cancelled and points refunded by sending a ticket to support just a few days ago. I told them I just got a skin shard of the reward I ordered and was it possible to refund my points or get another skin at the same amount of points/rp, the moderator refunded my points and said I can use the points for whatever I wanted to use them for. So the answer is yes it is possible, also I put the ticket in before they sent a friend request in game.