Recommendation for new players doing the quests Hey there! If you submit the screenshot anyway they might accept it. They do have some flexibility and if you explain the issue on a ticket they might accept it. To submit a Support Ticket go to www.gamekit.com/faq. Find the most related problem and click Contact Us. Fill out the form with all the attachments required(Upload to imgur if attachments upload doesn't work) and submit. Hope this helps!