how do you do the first quest??? In the game, logged in as the character with the name you registered here, hit "C" on your keyboard then take a screenshot of the entire screen. Make sure your character is EXACTLY level 10, no more, no less. If you're absolutely certain your name and level are visible on the screen, and they are both correct, use a photo editor or the snipping tool to highlight or circle the info so the image reviewer can find it easily. Sometimes they don't know where to look, I guess. I've had to do that a few times.