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We are extremely sorry, but we detected a violation of our policy on your end. Check out the most common reasons behind account lockout to learn more.

The most common reasons behind account lockout

1. Multi-Accounts
   We prohibit having multiple accounts and under no circumstances can we tolerate such actions. If we detect Multi-Accounts, we will immediately suspend your account and ask for contact.
   To unlock an account, delete every other account and leave only the main account.
   ATTENTION - We consider the account with prize(s) received and sent (regardless of its value) as the main account, or if no delivery has taken place yet, the oldest account with the highest amount of points.
   It is not possible to change the status of the main account. If you receive a prize on one account, you will not be able to receive prizes on another one, regardless of the number of points earned.
   
   
2. More than one account on same device/connection
   As per our rules, it is only permitted to create and use one account per device/connection. Due to the specific way our site works, we can not allow multi-usage of our services on the same device/connection. In case of a breach of this provision, the related accounts are treated as multi-accounts.
   IMPORTANT: this means that if anyone who lives with you, or for any other reason, shares your internet connection or a device (computer, mobile phone etc.), creates an account on Gamekit, both of your accounts will be classified as multiple accounts.
   
   
3. Sign in from another country
   Due to the specific way our site works, we allow the use of our site only in the country in which the account was registered.
   If a login from another country is detected, the account is automatically locked until you log back in from the country of registration. The account will then be unlocked automatically.
   
   
4. Proxy / VPN
   It is prohibited to use VPN, Proxy or other programs that result in a change of your IP address. Note that some web browsers and anti-virus programs have such features built-in and are automatically launched without your knowledge. This may cause a suspension of your account.
   
   
5. Other
   If none of the above reasons caused a suspension of your account, there may have been other violations like modifying screenshots, improper forum behavior, or abuse of tasks. Contact us to have further information about your situation.

If you're currently abroad, there is nothing to be done :) Your account will be automatically unlocked once you log in from your registration country.

If you have more than one account (please see: Why my account was suspended? > Multi-Accounts / More than one account on same device/connection), delete all accounts except the main one.
ATTENTION - We consider the account with prize(s) received and sent (regardless of its value) as the main account, or if no delivery has taken place yet, the oldest account with the highest amount of points.
It is not possible to change the status of the main account. If you receive a prize on one account, you will not be able to receive prizes on another one, regardless of the number of points earned.

If your account was locked for any other reason, please get in touch with us to clarify the situation.

If you wish to delete your account, simply log in and send us a ticket asking for account deletion. Please remember to tell us why you decided to leave us! Perhaps we can find a solution to your issue without you losing you ;)

Due to the specific way our site works, we allow the use of our site only in the country in which the account was registered.
If we detect login from another country, the account is locked automatically, until we detect a login from the registration country. Then the account is automatically unlocked.

The phone number is required to verify the account.
We also ask for it to make sure you get notifications about your order as soon as possible :)